We accept returns, replacements, and refunds only if the item you received is:

• Damaged on arrival
• Defective or faulty
• Not the item you ordered (wrong item sent)

We do not accept returns or refunds for change of mind, personal preference, or incorrect selection by the customer. Please review product details, photos, and sizes carefully before placing your order.

You must contact us within 48 hours of delivery to report a damaged, faulty, or wrong item. Requests made after this period will not be accepted.

To be eligible, your claim must include:

• Your name and order number
• A continuous unboxing video, recorded from the moment the parcel is opened, clearly showing the sealed package, the product, and the damage or fault
• Clear photos of the damaged or faulty item and the packaging
• A short description of the problem

• Email us at orders@mhbktraders.com or message us on WhatsApp at +92 325 5290944.
• Share the details listed above.
• We will review your request and respond within 1 to 2 working days.
• Once approved, we will share return instructions. Please do not send the item back before receiving approval.

All claims are subject to inspection. We may ask you to return the item so we can verify the damage or fault. Refunds or replacements are issued only after the returned item has been received and inspected. If the inspection shows the item was not damaged or faulty on delivery, we may decline the claim.

For approved claims, we will either send a replacement or issue a full refund, depending on stock availability. We will cover the return shipping cost for approved claims.

After we receive and inspect the returned item, approved refunds are processed within 5 to 7 working days. Refunds are made to your original payment method, or via bank transfer / mobile wallet (JazzCash / Easypaisa). For Cash on Delivery orders, refunds are made by bank transfer or mobile wallet.

Claims will be declined if:

• The damage was caused after delivery (misuse, dropping, mishandling, improper installation, or wear and tear)
• The item has been used, altered, or repaired
• The damage shown does not match the delivered product or packaging
• The claim is reported after 48 hours of delivery
• The unboxing video or proof is missing, unclear, or incomplete
• The returned item is different from the item we shipped

Orders can be cancelled before they are dispatched. Once shipped, cancellation is not possible and this policy applies.